Get in Touch With Us
If something on this site has prompted a question — whether it is about one of our reviews, the accuracy of a listed offer, or a topic you would like us to cover — this page explains how to reach us and what happens once you do.
How to Contact Our Team
Email is the most direct route to our editorial team. We read every message ourselves and aim to reply within two working days. When you write, a brief description of what your message is about helps us direct it to the right person and get back to you more quickly.
Please send your enquiry to: [email protected]
What You Can Write to Us About
We welcome all kinds of correspondence. The most common reasons readers get in touch include:
- Questions about our reviews — If you would like more detail on how we assessed a particular casino, or why one site ranks where it does, we are happy to explain our thinking.
- Corrections and updates — Offer terms, payment methods and bonus conditions change frequently. If you spot something on our pages that looks out of date or inaccurate, please let us know. We take accuracy seriously and investigate every flag we receive.
- Suggestions for new content — Covering a specific type of casino, a game category or a topic that matters to readers in GB is something we consider carefully. Reader suggestions genuinely influence what we research next.
- Partnership and commercial enquiries — If you represent a casino brand or a related service and would like to discuss how we work, please introduce yourself clearly and outline what you have in mind. We will review it and respond honestly.
- Responsible gambling concerns — If you or someone close to you is experiencing difficulty managing gambling, please mention this in your message. We will point you towards the appropriate support organisations available in the UK, including those independent of any operator.
What Happens After You Get in Touch
Every email is read by a member of our team — not filtered by an automated system. You will receive a reply from a real person who has read what you wrote, not a template acknowledgement.
Our usual response window is two working days. During particularly busy periods it may stretch a little beyond that, but we will always follow up. If you have not heard back after three working days, it is worth checking your spam folder before resending.
Our Editorial Standards
hearingtimes.co.uk publishes independent comparisons of casinos not registered with GamStop. Our editorial positions are based on research rather than commercial relationships — a provider's position in our rankings is not for sale. You can read more about the casinos we have reviewed and how we assess them on our trusted non GamStop casinos page.
We note on every relevant page that we may earn a commission if a reader signs up through a link on this site. That relationship is disclosed openly and does not determine rankings or review conclusions.
If you believe something we have published is misleading, factually wrong or otherwise needs attention, raising it with us is the right thing to do. We would rather correct a mistake quickly than leave inaccurate information live. Reader scrutiny is part of how we maintain the reliability of this site.
A Note on Response Scope
There are a few things we are not able to help with directly. We are not a casino operator and cannot access accounts, process withdrawals or resolve disputes with individual sites. If you have an unresolved complaint about a casino, the appropriate route is the casino's own customer support, followed — where applicable — by the licensing authority under which that casino operates. We can point you toward general guidance on how that process works if you ask.
We also do not provide personalised gambling advice or recommendations. Our content is informational and comparative; any decision to register with a site and deposit real money is your own.
Thank you for taking the time to visit this page. We look forward to hearing from you.